Terms & Conditions

DELIVERY
We only offer recorded first class service usually delivered within 1-3 working days. This must be signed for on delivery. If you require next day delivery we will be happy to oblige, just give us a call on 01565 631 512.

You may choose to have your gift box delivered to any address Worldwide.
On STAGE 3 of the checkout process you can choose to have the gift sent either to your own address or to another address. If the country you wish to send your gift to is not available in the drop down selection then unfortunately we cannot ship to this country.

PAYMENT
Payment may be made online. We accept all major credit and debit cards (Visa, MasterCard, Switch, Solo and Maestro). All transactions are processed using Protx, the UKs leading secure on-line payment system.

Alternatively, we are more than happy to take payment by cheque. Add the items to your basket as normal and at Stage 5 of the checkout process you will see a "Send payment by cheque" button. This will allow you to print out your order to send to us with your payment.

Please make the cheque payable to DaisyZoo Ltd and send it to: DaisyZoo Ltd, The Attic, 39 Pevensey Drive, Knutsford, Cheshire, WA16 9BX

A BIT ABOUT PROTX
Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised. Credit/debit card details are secured within 128-bit encrypted sessions. This information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. In plain English – this site is secure and your credit card details can not be obtained by any other party. We chose to use Protx payment system as it is an approved payment provider for Barclaycard Merchant Services.

GIFT WRAPPING
Gift boxes and multiple items are wrapped in crisp tissue paper, finished with our very own Daisyzoo label and then placed in our luxury embossed ivory boxes (orders over £25 are sent out in a gift box). Smaller individual items will be hand wrapped in tissue paper. A DaisyZoo gift tag with your personal message will be placed inside every gift.

PRIVACY POLICY
DaisyZoo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

RETURNS AND CANCELLATION POLICY
We hope that you will love your DaisyZoo gift but if for any reason you are not entirely satisfied, we will be happy to give a refund. We ask that you return your purchase complete with all items originally received, along with proof of purchase, within 7 days in its original condition stating the reason for returning it. A full refund will be given including postage costs. We recommend that you return your gift via a guaranteed service as you will be liable for its contents until it is received by Daisyzoo.

Should you wish to cancel your order please call us immediately on 01565 631 512. The order will be cancelled as long as the goods have not been dispatched.

FAULTY GOODS
All of our gifts are quality checked. However in the unlikely event that they are found to be faulty or damaged in transit, please return them to us within 30 days of purchase, and we will gladly exchange or refund them. Please keep proof of postage for any items returned.

OUT OF STOCK
We hope to ensure that all products are available however on the rare occasion that this may not be the case, alternatives will be provided that are of the same or higher quality/value as described on this website. All products remain the property of DaisyZoo until payment has been received in full.

COPYRIGHT NOTICE
This website and its content is copyright of DaisyZoo Ltd© 2006. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by “DaisyZoo Ltd” and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of DaisyZoo Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, “DaisyZoo Ltd” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.